Customer Service Copilot Agent
Diagnoses and resolves customer issues end to end — order, delivery, payment and returns — with the full customer context in one place.
Why Customer Service Copilot Agent is different
Advisors stop swivel-chairing between order, delivery and payment systems to answer one question.
Faster resolution and fewer escalations, because the agent already has the whole picture.
Every resolution is logged and governed, so you can see what was decided and why.
From connected data to governed action
Pulls the full context
Order, fulfilment, payment, returns and previous contacts, unified on the Xfuze layer.
Diagnoses the issue
It identifies what actually went wrong rather than restating the customer's symptom.
Resolves or hands over
Executes the refund, reship or update within your policy, or routes to an advisor with everything attached.
What it needs to run
Your core transactional systems connected through Smart Connectors — no rip and replace.
The relevant Xfuze Data Hubs, so the agent works on unified, governed data.
The thresholds, guardrails and approval rules you want it to operate within.
What it gives you
Clear recommendations with the reasoning and data behind each one.
Actions written back into your systems of record once you allow it.
A full audit trail and live dashboards in the Control Tower.
You decide how much it does
Every Xfuze Agent runs with a human in the loop. Move between modes whenever you want: per team, per threshold, per process.
Recommend
The agent suggests, your team decides. Ideal for the first weeks while you build trust.
Approve
The agent prepares the action and waits for a one-click approval from the right owner.
Autonomous
The agent acts inside the limits you set, and escalates anything outside them.
Governed by the Xfuze AI Control Tower
Every Xfuze Agent runs under the Control Tower: role-based permissions, live activity monitoring and a full audit trail on every action. CHIP Agents are native to the platform.
More agents like this
Xiatech has enabled us to fundamentally transform into a data-driven, connected retailer so all aspects of our business are focused on and empowered with insights to understand and serve our customers in a personal, relevant way.
See Customer Service Copilot Agent running on your data.
A short working session with our team. We'll show the agent on the Xfuze platform and map what it would take to run it on your systems.