Single View Customer Concierge Agent
A conversational agent that answers customers from one complete, live view of their orders, deliveries, payments, returns and history — and resolves the issue rather than restating it.
Why Single View Customer Concierge Agent is different
Runs on the Xfuze single customer view, so it sees commerce, fulfilment, payment and service data together instead of one system at a time.
Resolves routine contacts end to end within your policy, and hands anything else to an advisor with the full diagnosis attached.
Available on the Google Cloud Marketplace, so procurement and billing run through your existing Google Cloud agreement.
From connected data to governed action
Builds the single view
Orders, deliveries, payments, returns, loyalty and previous contacts unified on your governed Xfuze data layer.
Understands the request
The customer asks in their own words across web, app, email or voice; the agent identifies what actually went wrong.
Resolves or hands over
It executes the refund, reship, update or booking within your policy limits, or routes to an advisor with the context already gathered.
What it needs to run
Your core transactional systems connected through Smart Connectors — no rip and replace.
The relevant Xfuze Data Hubs, so the agent works on unified, governed data.
The thresholds, guardrails and approval rules you want it to operate within.
What it gives you
Clear recommendations with the reasoning and data behind each one.
Actions written back into your systems of record once you allow it.
A full audit trail and live dashboards in the Control Tower.
You decide how much it does
Every Xfuze Agent runs with a human in the loop. Move between modes whenever you want: per team, per threshold, per process.
Recommend
The agent suggests, your team decides. Ideal for the first weeks while you build trust.
Approve
The agent prepares the action and waits for a one-click approval from the right owner.
Autonomous
The agent acts inside the limits you set, and escalates anything outside them.
Governed by the Xfuze AI Control Tower
Every Xfuze Agent runs under the Control Tower: role-based permissions, live activity monitoring and a full audit trail on every action. CHIP Agents are native to the platform.
More agents like this
Xiatech has enabled us to fundamentally transform into a data-driven, connected retailer so all aspects of our business are focused on and empowered with insights to understand and serve our customers in a personal, relevant way.
See Single View Customer Concierge Agent running on your data.
A short working session with our team. We'll show the agent on the Xfuze platform and map what it would take to run it on your systems.