Xfuze for Operations

See every process. Fix issues before they land.

End-to-end visibility across order, fulfilment and supply chain on one governed data foundation — with agents that handle exceptions automatically.

Real time
Process visibility
Auto
Exception handling
18.4%
Reduction in stock
Xfuze agents dashboard with revenue, stock and agent accuracy metrics and a live agent activity feed
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The challenge

The challenges Operations teams face

Failures found by customers, not systems
Manual chasing across teams and tools
No single view of order or stock status
Automation projects stall because processes span too many systems
Exceptions handled by email and spreadsheet instead of workflow
SLAs missed because nobody sees the problem until it's too late

How Xfuze helps

Hyper-Observability

Every order, integration and business process monitored end to end in real time.

Integration and orchestration

Smart Connectors join ERP, WMS, POS and carriers into one orchestrated flow.

Xfuze Order & Inventory Hubs

One governed view of order and stock status across every channel and location.

Operations dashboards

Pre-built Agentic Insights for fulfilment, service and supply chain performance.

Xfuze Agents

Stock replenishment, order intake and exception resolution, governed in the Xfuze AI Control Tower.

Alerts that matter

CHIP Pulse prioritises exceptions and routes them to the right team.

Live in days

Pre-built dashboards for Operations

Switch them on once your data lands. No project, no build phase.

Live Operations Performance, SLA Health, Exception Tracking, Stock Cover & Replenishment, Workforce KPIs, Order Flow Monitoring
Xfuze Stock Replenishment Agent recommendations
Xfuze Stock Replenishment Agent recommendations
Exceptions surfaced and actioned automatically
Exceptions surfaced and actioned automatically
Operational KPIs on live, governed data
Operational KPIs on live, governed data
CHIP Assist

Ask CHIP, get the answer

CHIP Assist answers plain-language questions from live, governed data — no SQL, no ticket to the data team.

“Which stores are below stock cover target today?”
“Where are orders breaching SLA right now?”
“What caused yesterday's fulfilment exceptions?”
CHIP Assist answering a business question from live data
Xiatech has enabled us to fundamentally transform into a data-driven, connected retailer so all aspects of our business are focused on and empowered with insights to understand and serve our customers in a personal, relevant way.
Brett Grobler
Head of IT at Moss
FAQ

Xfuze for Operations

Data, integrations and business processes — so you see broken orders and stuck flows in real time.

You choose. Agents can recommend or act, with human-in-the-loop controls in the Xfuze AI Control Tower.

Yes, via Smart Connectors to your existing operational systems.

Operational dashboards go live in days; agents follow once the data foundation is in place.

Yes — SLA breaches are surfaced as prioritised exceptions.

CHIP, the Xiatech AI assistant

Find out how Xfuze can benefit your team.

Start with one priority. Scale across the same platform when you are ready.