Mercaux In-Store Omnichannel CX


Enhance every step of your customer’s in-store path-to-purchase, from product discovery to checkout, with Mercaux’s digital platform. The MACH-certified modular platform provides:

  • Clienteling: Leverage your customers’ 360 profile from your CRM/CDP, and previous omnichannel engagement, to deliver hyper-personalised experiences in-store with a clienting solution 
  • Assisted Selling: Give Store Associates access to product descriptions, real-time availability, and recommendations, to inspire customers, and improve conversion.
  • Remote Selling: Continue the conversation beyond the store via whatsapp or SMS by instigating new outbound conversations.
  • Self-Service: Provide customers with the tools to browse, check availability, and build baskets themselves, through kiosks, digital fitting rooms & web apps.
  • Fulfilment: Support omnichannel order fulfilment from stores, such as Click & Collect, BOPIS, ROPO, and smart returns.
  • Appointments: Provide your customers with the ability to book appointments with your stores, and provide Store Associates with the tools to manage and take notes.

Click here to watch a video of how Mercaux helps Jigsaw drive sales.